Walton Ford It Makes Me Think of That Awful Day Exit Art
Sam Walton > Quotes
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"Outstanding leaders go out of their way to heave the self esteem of their personnel. If people believe in themselves information technology south amazing what they tin reach."
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"Sam Walton: I had to pick myself up and get on with it, do information technology all over again, only even better this fourth dimension."
― Sam Walton: Made In America
"Great ideas come from everywhere if you just listen and expect for them. You never know who'south going to have a great idea."
― Sam Walton: Made In America
"High expectations are the primal to everything."
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"I have ever been driven to buck the system, to innovate, to take things beyond where they've been."
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"What we baby-sit against around here is people saying, 'Let's think about it.' Nosotros make a decision. Then we act on information technology."
― Sam Walton: Made In America
"There is only one boss: the customer. And he can fire everybody in the visitor from the chairman on downward, simply by spending his money somewhere else."
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"Outstanding leaders go out of their fashion to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."
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"Every time Wal-Mart spends one dollar foolishly, it comes correct out of our customers' pockets. Every time we save them a dollar, that puts usa one more step ahead of the competition—which is where nosotros always plan to be."
― Sam Walton: Made In America
"I don't think whatsoever other retail company in the world could practise what I'g going to propose to y'all. It's simple. It won't cost the states anything. And I believe it would simply work magic, accented magic on our customers, and our sales would escalate, and I recall nosotros'd just shoot past our Kmart friends in a year or 2 and probably Sears equally well. I want you to take a pledge with me. I want you to hope that whenever you come inside ten feet of a client, yous volition wait him in the eye, greet him, and ask him if yous can aid him. At present I know some of you are just naturally shy, and maybe don't desire to carp folks. But if you'll keep with me on this, information technology would, I'thou sure, help yous get a leader. It would help your personality develop, you would become more than approachable, and in fourth dimension y'all might go director of that store, y'all might become a department managing director, you might go a commune manager, or whatever you lot choose to be in the visitor. It will practise wonders for you. I guarantee it. Now, I want you to raise your right hand—and call back what we say at Wal-Mart, that a promise nosotros make is a promise nosotros keep—and I want you to repeat later me: From this day forrard, I solemnly promise and declare that every time a customer comes within ten anxiety of me, I will smile, wait him in the eye, and greet him. And then assistance me Sam."
― Sam Walton: Made In America
"He proved that people can be motivated. The mountain is in that location, simply somebody else has already climbed it."
― Sam Walton: Made In America
"Watson, Sr., was running IBM, he decided they would never have more than four layers from the chairman of the lath to the lowest level in the visitor. That may take been one of the greatest single reasons why IBM was successful."
― Sam Walton: Fabricated In America
"What's actually worried me over the years is not our stock price, but that we might someday fail to take care of our customers, or that our managers might fail to motivate and take care of our assembly. I also was worried that nosotros might lose the team concept, or fail to keep the family concept viable and realistic and meaningful to our folks as we grow. Those challenges are more real than somebody'due south theory that we're headed down the wrong path. As"
― Sam Walton: Made In America
"Business is a competitive endeavor, and job security lasts just as long as the customer is satisfied. Nobody owes anybody else a living. To"
― Sam Walton: Made In America
"For my whole career in retail, I have stuck by one guiding principle. Information technology's a elementary one, and I have repeated it over and over and over in this book until I'm certain yous're sick to expiry of it. Simply I'm going to say it again anyhow: the secret of successful retailing is to requite your customers what they want."
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"The beginning ane is could a Wal-Mart-type story all the same occur in this day and historic period? My answer is of course it could happen once again. Somewhere out there right now there's someone—probably hundreds of thousands of someones—with expert enough ideas to go all the way. It volition be done again, over and over, providing that someone wants it badly plenty to do what it takes to become at that place. Information technology'southward all a thing of mental attitude and the capacity to constantly study and question the management of the business."
― Sam Walton: Fabricated In America
"As an quondam-time small-town merchant, I can tell you that nobody has more love for the heyday of the smalltown retailing era than I exercise. That's one of the reasons we chose to put our little Wal-Mart museum on the square in Bentonville. Information technology'south in the erstwhile Walton's Five and Dime building, and information technology tries to capture a picayune bit of the old dime shop feel. But I tin likewise tell you this: if nosotros had gotten smug about our early success, and said, "Well, we're the best merchant in town," and only kept doing everything exactly the mode we were doing it, somebody else would have come along and given our customers what they wanted, and nosotros would be out of business today."
― Sam Walton: Fabricated In America
"We used to go far some terrific fights. Yous have to be just as tough every bit they are. You can't permit them get by with anything because they are going to take care of themselves, and your job is to take care of the customer. I'd threaten Procter & Gamble with non carrying their trade, and they'd say, 'Oh, you can't become by without carrying our merchandise.' And I'd say, 'Yous lookout me put it on a side counter, and I'll put Colgate on the endcap at a penny less, and you lot simply watch me.' They got offended and went to Sam, and he said, 'Whatever Claude says, that'south what information technology's going to exist.' Well, at present nosotros have a existent good human relationship with Procter & Take a chance. Information technology's a model that everybody talks about. But let me tell yous, 1 reason for that is that they learned to respect the states. They learned that they couldn't bulldoze usa like everybody else, and that when we said we were representing the client, we were expressionless serious." In"
― Sam Walton: Made In America
"The modest stores were just destined to disappear, at least in the numbers they once existed, considering the whole thing is driven by the customers, who are gratis to choose where to shop."
― Sam Walton: Made In America
"2 things virtually Sam Walton distinguish him from almost everyone else I know. First, he gets up every day bound and determined to meliorate something. Second, he is less afraid of being incorrect than anyone I've ever known. And one time he sees he'southward wrong, he just shakes information technology off and heads in another direction."
― Sam Walton: Made In America
"If I had to single out i element in my life that has made a departure for me, it would be a passion to compete."
― Sam Walton: Made In America
"I guess his vindication had to be the day in 1989 when he walked into a Kmart in Illinois and constitute that they had installed people greeters at their front doors."
― Sam Walton: Made In America
"Information technology is a story nigh entrepreneurship, and hazard, and hard work, and knowing where y'all want to go and beingness willing to do what it takes to get in that location."
― Sam Walton: Made In America
"Individuals don't win, teams do"
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"What's really worried me over the years is non our stock toll, but that we might someday fail to take care of our customers, or that our managers might fail to motivate and have care of our associates. I also was worried that we might lose the team concept, or fail to continue the family concept feasible and realistic and meaningful to our folks as nosotros grow. Those challenges are more real than somebody's theory that nosotros're headed down the incorrect path. As concern leaders, we admittedly cannot afford to get all caught up in trying to meet the goals that some retail analyst or financial establishment in New York sets for us on a x-year plan spit out of a computer that somebody set up to compound at such-and-such a rate. If we practise that, we take our eye off the ball. But if we demonstrate in our sales and our earnings every day, every week, every quarter, that nosotros're doing our job in a audio fashion, we will get the growth we are entitled to, and the market volition respect united states in a way that nosotros deserve."
― Sam Walton: Fabricated In America
"The 2 most important words I always wrote were on that first Wal-Mart sign: "Satisfaction Guaranteed." They're still up there, and they have made all the deviation."
― Sam Walton: Made In America
"I always favored the mavericks who challenged my rules. I may have fought them all the way, just I respected them, and, in the end, I listened to them a lot more than closely than I did the pack who always agreed with everything I said."
― Sam Walton: Made In America
"If American business is going to prevail, and be competitive, we're going to have to get accustomed to the idea that business weather condition change, and that survivors have to suit to those changing weather. Business is a competitive endeavour, and job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living."
― Sam Walton: Made In America
"If you don't listen to your customers, someone else will."
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Source: https://www.goodreads.com/author/quotes/1350.Sam_Walton
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